> ## Documentation Index > Fetch the complete documentation index at: https://wiki.llm.sg/llms.txt > Use this file to discover all available pages before exploring further. # Terms of service > Review account responsibilities, model provider rules, top-ups and refunds, content rights, service limitations, and dispute arrangements for llm.sg. These Terms of Service govern the rights and obligations between you and **SINGAPORE SAPIENS TECHNOLOGY PTE. LTD.**, the operator of llm.sg, when you use the llm.sg website, console, and API services. The company is located in Singapore and is referred to below as “we,” “us,” or “our.” **Last updated: November 5, 2026** Read these terms and our [Privacy Policy](https://wiki.llm.sg/en/docs/privacy-policy.md) before registering, adding funds, or making API requests. By accepting these terms through the service's acceptance process, or using the service after being informed of these terms, you agree to be bound by them, except for matters requiring separate consent under applicable law. If you do not agree, stop using the service. ## 1. Scope of the service llm.sg provides aggregated model access and API services, allowing you to access models or third-party model services through a unified endpoint. The API address is `https://api.llm.sg`. We may adjust available models, features, routing arrangements, and interfaces for technical, commercial, security, or compliance reasons. Model availability, capabilities, prices, and limits are subject to the service information and applicable agreements in effect at the relevant time. Compatibility with an API format does not mean that all features, parameters, or outputs are identical to those of another service. We are not the developer or rights holder of every upstream model. Model providers may have separate service terms, acceptable use policies, regional restrictions, and data handling rules. ## 2. Eligibility and authority You must meet the age and legal capacity requirements of applicable law and the eligibility requirements of the models you use. Obtain parental or guardian consent first where required by law. If you use the service on behalf of a business or other organization, you confirm that you have appropriate authority to accept these terms and submit data on its behalf. You must ensure that users under your account and end users accessing models through your applications comply with applicable rules. ## 3. Accounts and API credentials Provide accurate registration and contact information and protect your account, password, API keys, and other credentials. Do not expose keys publicly, embed them in public client-side code, or share them with unauthorized persons. You must reasonably manage account access and request sources and are responsible for account activity and charges to the extent that responsibility falls on you under applicable law. This does not exclude our responsibility for our own breach of contract or other liability imposed by law. If you discover a leaked key, compromised account, or abnormal activity, promptly take available measures such as revoking or replacing credentials and contact [support@agnes-ai.com](mailto:support@agnes-ai.com). We may take reasonable restrictions or verification measures to protect accounts, the platform, or third parties. ## 4. Model provider terms Before using a model, understand and comply with applicable provider terms, content policies, and usage restrictions, including requirements concerning commercial use, regions, industries, input content, and output uses. Contact us before making requests if you cannot confirm the requirements. When integrating model capabilities into your applications, provide necessary information to relevant users and ensure their use complies with applicable rules. Do not use the platform to bypass provider access restrictions, safeguards, or legal requirements. These terms govern your service relationship with the platform. They do not replace or relax valid requirements imposed by model providers. Changes in provider policies or availability may affect access to a model. We will address those changes in accordance with applicable law and our service commitments. ## 5. Top-ups, billing, and refunds ### 5.1 Fees and charges Confirm prices, metering units, currencies, and applicable charges before adding funds or making requests. Models and features may use different billing methods. The prices displayed by the platform and any separately executed, valid orders or agreements determine the fees for the relevant transaction. Whether inputs, outputs, context, reasoning, caching, or other usage is billable depends on the actual billing information for the relevant model and service. Manage retries and concurrency reasonably. A client-side timeout does not necessarily mean that the server did not process a request. Price changes will apply to transactions or usage subject to the revised rules, with any notices required by applicable law. We will not rely solely on a general authorization in these terms to retroactively impose undisclosed new fees on completed transactions. ### 5.2 No-refund rule and statutory exceptions **Completed top-ups are non-refundable, except where mandatory provisions of applicable laws or regulations require otherwise.** Confirm your account, top-up amount, intended models, and needs before paying. This rule does not prevent you from disputing unauthorized transactions, duplicate or incorrect charges, or our failure to fulfill legal obligations. It does not limit any statutory rights to cancel, obtain a refund, or seek other remedies. Where a refund is legally required, we will handle it in accordance with applicable law. If you believe a transaction requires a refund or correction under applicable law, email [support@agnes-ai.com](mailto:support@agnes-ai.com) with the relevant account, order number, transaction date and time, amount, and reason. Do not send complete payment card numbers, payment passwords, or API keys. ### 5.3 Balances and billing disputes Funds added to your balance are used to purchase platform services and do not constitute a bank deposit or investment product. Applicable credit limits, validity periods, or other restrictions are subject to rules clearly disclosed when you add funds and valid agreements. You may raise reasonable questions or disputes about usage, prices, or accounting records. We will review them using orders, request records, and billing rules. Raising a dispute does not affect any non-waivable statutory rights. ## 6. Your content and model outputs Prompts, messages, files, and other data you submit are “Inputs.” Results returned by models are “Outputs.” Together, they are “User Content.” You must have the rights or lawful grounds necessary to provide Inputs and authorize the relevant processing. You retain the rights you lawfully hold in your Inputs. Your rights to use Outputs are subject to applicable law, relevant model terms, and third-party rights. The platform does not guarantee that every Output is exclusive, eligible for intellectual property protection, or freely usable in every context. To perform the services you request, you permit us and necessary service providers to process, transmit, and display User Content to the extent necessary to provide the service, and to handle related records under the Privacy Policy and applicable agreements. This necessary permission does not authorize unrestricted publication or resale of your content and does not automatically authorize all model training uses. Model Outputs may be inaccurate, incomplete, biased, or similar to content received by other users. Perform human review appropriate to your use, especially where Outputs affect individual rights, business decisions, or professional judgments. Model Outputs should not, on their own, be treated as medical, legal, financial, or other professional advice or replace necessary professional review. ## 7. Acceptable use You must not use the service to: * Engage in unlawful activities or infringe privacy, intellectual property, or other legal rights. * Submit data you are not authorized to provide or process another person's personal data without the necessary lawful grounds. * Carry out fraud, phishing, malware distribution, unauthorized intrusions, or harmful attacks. * Bypass authentication, regional restrictions, usage quotas, content safeguards, or other reasonable protections. * Disrupt the service, interfere with others' use, or attempt to obtain unauthorized data through malicious requests, bulk abuse, or other means. * Violate applicable model provider terms, sanctions, export controls, or other legal requirements. We may investigate abuse on reasonable grounds and take measures proportionate to the risk. Legitimate research, complaints, and other lawful activities protected by applicable law are not automatically prohibited by the general restrictions listed in these terms. ## 8. Privacy and data processing Our [Privacy Policy](https://wiki.llm.sg/en/docs/privacy-policy.md) describes the handling of personal data. You understand that completing requests may require transmitting relevant Inputs and context to third-party model or inference service providers, whose retention and use rules may differ. Before submitting personal data, confidential information, or regulated data, confirm that the service arrangements are suitable for your intended use. These terms do not guarantee that all models offer the same data residency, retention, training restrictions, or deletion capabilities. If you separately sign an enterprise agreement or data processing agreement with us, it takes precedence for the matters and scope it covers, without reducing mandatory protections under applicable law. ## 9. Availability and service changes Maintenance, network failures, upstream provider changes, security incidents, and other factors may affect the service. Unless otherwise committed in a valid written agreement, we do not guarantee that any particular model will remain available permanently, or that the service will always be uninterrupted, error-free, or suitable for every specific purpose. We will reasonably handle maintenance, changes, and failures according to their impact and circumstances, and meet notification obligations under applicable law or agreements. Establish appropriate validation, error handling, and business continuity arrangements for critical uses. ## 10. Suspension and termination You may stop using the service and request account-related action through the means provided by the platform or by contacting us. Where there are reasonable security risks, material violations, payment issues, provider requirements, or legal obligations, we may take necessary measures such as restricting keys, suspending access to relevant models, or terminating service. Where feasible and appropriate, we will provide notice and an explanation. Urgent security or legal circumstances may require immediate action. Stopping use or terminating an account does not automatically create a right to a refund. Unused balances are subject to Section 5 and applicable law. Termination does not affect payment obligations already incurred, refund rights provided by law, or other remedies. Data processing and retention follow the Privacy Policy and applicable law. ## 11. Intellectual property and third-party services Except for User Content and third-party materials, the platform's software, website design, branding, and related materials are protected by applicable intellectual property laws. Without authorization, do not reproduce, distribute, or use those materials beyond what the law permits or normal use of the service requires. External websites, third-party models, and integrated services may have their own terms. These terms do not mean that we own third-party rights or endorse all external content or services. ## 12. Liability and statutory protections Reasonably assess the limitations of AI Outputs, third-party services, and network services. For indirect or consequential losses that may lawfully be excluded, we assert limitations of liability only to the extent permitted by applicable law and where those limitations are valid. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including non-excludable liability for fraud, death or personal injury caused by negligence, and non-waivable rights under applicable consumer or data protection laws. Providing access to upstream models does not automatically make us responsible for all of a provider's obligations. This does not relieve us of responsibility for our own acts, express commitments, or obligations under applicable law. ## 13. Governing law and disputes Subject to applicable mandatory laws, these terms are governed by Singapore law. The parties should first communicate in good faith about disputes through [support@agnes-ai.com](mailto:support@agnes-ai.com). If a dispute cannot be resolved through discussion, it may be submitted to the courts of Singapore with jurisdiction. If mandatory laws applicable where you are located give you the right to bring proceedings in another court, benefit from specific protections, or seek other remedies, these terms do not remove or restrict those rights. These terms do not impose mandatory arbitration or a general waiver of class action rights. ## 14. Updates and other provisions We may update these terms to reflect changes in the service or law and will show the updated date on this page. Material changes will be notified as appropriate under applicable law and the service context. Where renewed consent is legally required, we will obtain it. Updates will not retroactively affect accrued rights in a manner contrary to applicable law. If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in exercising a right does not waive it. Separately executed valid agreements take precedence for the matters and scope they cover. ## 15. Contact us * **Service provider**: SINGAPORE SAPIENS TECHNOLOGY PTE. LTD. * **Country**: Singapore. * **Contact email**: [support@agnes-ai.com](mailto:support@agnes-ai.com). For billing or account questions, provide relevant account identifiers and necessary transaction or request information after removing keys and sensitive content. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.