https://api.llm.sg, and related services that expressly refer to this policy. Please also read our Terms of Service.
1. Scope of this policy
llm.sg is an aggregated model router platform. Your requests are processed through the platform and may be sent to third-party providers that supply the relevant model or inference capabilities. You should therefore understand both the platform’s handling of personal data and the relevant model provider’s handling of request content. This policy does not replace the privacy notices of third-party websites, payment services, or model providers. Applicable data processing agreements may also govern data processed on another party’s behalf. If you submit data about customers, employees, or other individuals on behalf of a business, you must have appropriate authority and a lawful basis, and provide the required notices.2. Information we process
Depending on the features you use and your interactions with us, we may process the following information:
Whether inputs and outputs contain personal data depends on what you submit. Provide only the information necessary for your task and remove identifying information where possible. Do not submit passwords, complete payment credentials, identity documents, or other sensitive personal data unless you have confirmed that the relevant service is suitable for processing that data and that you have a lawful basis.
3. Processing purposes and legal grounds
We collect, use, and disclose information for the following purposes, to the extent permitted by applicable law:- Providing accounts, API authentication, request forwarding, model responses, and customer support.
- Measuring usage, calculating fees, managing top-ups, and reconciling transactions.
- Diagnosing technical issues, maintaining service quality, managing capacity, and improving the product experience.
- Detecting fraud, abuse, malicious requests, and unauthorized access, and protecting users and the platform.
- Sending necessary notices about accounts, security, transactions, or service changes.
- Complying with applicable laws, responding to lawful requests, protecting legal rights, and resolving disputes.
4. Model providers and request content
To complete a request, we need to send the relevant inputs, necessary context, and technical information to the provider supplying the model or inference service, and receive and return the model’s output. Before using a model, review its applicable terms, data handling information, and usage restrictions. You may also contact us using the email address in this policy for further information. Different providers, models, service plans, or specific agreements may have different rules for log retention, human review, and training or improvement uses. Aggregated model access does not mean that every provider follows the same data policy. Changing a model or processing route may also change the applicable data handling arrangements. Prompts, outputs, and related records must be handled in accordance with applicable laws, regulations, and service agreements. This policy does not make a blanket commitment that all requests have “zero retention” or that all providers refrain from using data for training. Any training or other use beyond what is necessary to complete a request must be considered in light of the specific service information, applicable legal grounds, and any legally required notices and choices. Using the service does not itself authorize every training use. If you have strict confidentiality, data residency, or training restrictions, contact support@agnes-ai.com before submitting data to confirm whether suitable service arrangements are available. A separately signed data processing agreement takes precedence for the matters it covers, without reducing any non-waivable rights under applicable law.5. Sharing and disclosure
To the extent relevant and necessary for the following purposes, we may provide information to these recipients:- Model and inference service providers: To process the model calls you select or that your requests require.
- Technical and business service providers: To provide hosting, networking, security, payments, communications, customer support, and related services.
- Recipients you authorize: To receive information according to your instructions or valid authorization.
- Authorities with lawful powers or relevant parties: To respond to legally grounded requests, meet legal obligations, or address security incidents and legal disputes.
- Business successors: In a merger, restructuring, business transfer, or similar event, subject to applicable law and required notice and protection obligations.
6. Cookies and similar technologies
The website may use cookies, local storage, or similar technologies to maintain login sessions, provide security, and remember necessary preferences. If non-essential analytics or other tracking features are enabled, we will provide relevant information and, where required, obtain consent or offer choices in accordance with applicable law. You can manage or delete cookies through your browser settings. Restricting necessary technologies may prevent login, verification, or some features from working properly. The handling of data by linked or embedded services is also subject to the relevant third party’s information.7. Retention and deletion
We retain personal data only for the period necessary to achieve the purposes described in this policy, or for other periods permitted or required by law. In determining retention periods, we consider service delivery, accounting and tax requirements, troubleshooting, security incidents, dispute resolution, and other legitimate business needs. When retention is no longer necessary for business or legal purposes, we will delete, anonymize, or otherwise appropriately dispose of the data. Closing an account does not necessarily mean that all records are immediately deleted. For example, transaction information and dispute evidence may still need to be retained as required by law. Third-party providers may retain request content under their applicable rules. Deleting a platform account should not be understood as immediate deletion by every recipient. For questions about retention or deletion of a particular data category, contact us at the email address in this policy. We will respond based on the actual processing arrangements and applicable law.8. International transfers
We are located in Singapore, but technical service providers, model providers, and their infrastructure may be located in other countries or regions. Your information may need to be processed outside Singapore when you use the service. For overseas transfers subject to Singapore’s Personal Data Protection Act, we will take measures under the applicable requirements to ensure that transferred personal data receives comparable protection, or meets other legally permitted transfer conditions. Mandatory transfer requirements in other jurisdictions will also be respected where applicable. Do not infer server or processing locations solely from the API domain, model name, or the company’s place of registration. If your business requires processing in a particular region, confirm the arrangements with us before making requests.9. Data security
We take reasonable technical and organizational measures appropriate to the nature of the data and processing risks to protect personal data against unauthorized access, use, disclosure, modification, or loss. No method of network transmission or storage can guarantee absolute security. Protect your passwords and API keys, grant access only as needed, and contact us immediately if you discover a leak or abnormal activity. If a personal data security incident occurs, we will assess and address it in accordance with the law and notify relevant authorities and affected individuals where applicable law requires it.10. Your privacy rights
Subject to the conditions and exceptions under applicable law, you may request information about the processing of your personal data, access or correct relevant data, withdraw consent, and exercise applicable rights to deletion, restriction, objection, or data portability. Rights and their conditions may differ by region. Email support@agnes-ai.com with your request and the relevant account details. We may need to reasonably verify your identity to prevent unauthorized disclosure. Do not send complete passwords or API keys by email. We will handle requests within legally required time limits and, where necessary, explain any restriction, extension, or reason we cannot fulfill a request. You may also consult or complain to a data protection authority with jurisdiction. In Singapore, the relevant authority is the Personal Data Protection Commission (PDPC).11. Minors
Use of the service must meet applicable age and legal capacity requirements and the requirements of model providers. Processing personal data about minors requires an appropriate lawful basis and parental or guardian consent where required by law. Contact us promptly if you believe we have processed a minor’s information without the necessary grounds.12. Policy updates
We may update this policy to reflect business, technical, or legal requirements and will show the updated date on this page. Where processing practices change materially, we will provide appropriate notice as required by law. Where renewed consent is required, updating this page will not replace that consent.13. Contact us
- Operator: SINGAPORE SAPIENS TECHNOLOGY PTE. LTD.
- Country: Singapore.
- Privacy and service contact: support@agnes-ai.com.